IS
Ilse S
1 reviews | Active since Jul 2015
16 Sept 2015, 09:04
AWAITING SETTLEMENT AMOUNT
HI, I have been phoning to get an settlement amount to finalize my account with Edgars. On Friday 4 Sept 2015 I phoned and spoke to (A), who said she would send a request for discount, Monday 7th I phoned back and (B) told I will be contacted Tuesday 8th by (A). Around Friday 11th I phoned back and spoke to (C) who said he will send requet to admin. Untill today 16 Sept 2015 I have had no feedback. I would want to settle my account asap so if I could get an responce it would be appreciated. How do you speak to ONE person and not get through to someone different every time and get nothing resolved?
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
16 Sept 2015, 09:49Hello ilse.scholtz6420,
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that we have forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that we have forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply16 Sept 2015, 09:49
Official
Hello ilse.scholtz6420,
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that we have forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Please be advised that we have forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,