Awaiting Feedback from so called 3rd Party
Edgars please make an effort to retrieve the information related to the Partner Protection Plan deductions which have been added to my account since 2011. Why is this information so hard to retrieve from your third party, they are a service provider to you, so surely getting this vital info for the customer should not be a problem, it is quick and easy for you to take my money, but so long to investigate my matter. Move with this please, I'm running out of patience now. If i do not get a response, I'm reporting this matter and also going viral with your ***** tricks. This has been going on since 2011.
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Edcon's replyOfficial
13 Nov 2018, 11:58In response to your recent complaint regarding the above mentioned account, please accept our sincere apology for the inconvenience caused and the delay.
We are still awaiting the call recording from the 3rd party, and will provide you with feedback once we receive the recording which should be received by the 16/11/2016
***/go
Kind regards
The Edgar's Customer Experience Team
We are still awaiting the call recording from the 3rd party, and will provide you with feedback once we receive the recording which should be received by the 16/11/2016
***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edcon's reply13 Nov 2018, 11:58
Official
In response to your recent complaint regarding the above mentioned account, please accept our sincere apology for the inconvenience caused and the delay.
We are still awaiting the call recording from the 3rd party, and will provide you with feedback once we receive the recording which should be received by the 16/11/2016
***/go
Kind regards
The Edgar's Customer Experience Team
We are still awaiting the call recording from the 3rd party, and will provide you with feedback once we receive the recording which should be received by the 16/11/2016
***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,
's updateReviewer Update
13 Nov 2018, 17:42This is the response I get From Edgars regrading insurance which was charged to my account without my consent. This is not the response I expected.
Good day,
In response to your enquiry with Edcon kindly note that the Partner Protection Plan has been cancelled as requested however we are unable to reverse the charges.
The insurance has been active on the account for the past 17 years and we have not received any communication regarding a dispute.
Monthly statements were also been sent which shows all transactions on the account.
Should you require further information, please do not hesitate to contact us on the number below.
Please refer all further queries to ***
Regards
Roberta Henry
Customer Services Administrator| Regional Credit Office Durban
Telephone +***2 | Fax +***6 |Email ***
's update13 Nov 2018, 17:42
Reviewer Update
This is the response I get From Edgars regrading insurance which was charged to my account without my consent. This is not the response I expected.
Good day,
In response to your enquiry with Edcon kindly note that the Partner Protection Plan has been cancelled as requested however we are unable to reverse the charges.
The insurance has been active on the account for the past 17 years and we have not received any communication regarding a dispute.
Monthly statements were also been sent which shows all transactions on the account.
Should you require further information, please do not hesitate to contact us on the number below.
Please refer all further queries to ***
Regards
Roberta Henry
Customer Services Administrator| Regional Credit Office Durban
Telephone +***2 | Fax +***6 |Email ***