Avoid taking out Death Policy with Jet/Edcon

EDCON *** My father passed on 11/03/2020.He had a death policy with Jet . I submitted all the required documents to Hollard as per their request and completed the Claim forms and sumbitted 3 times with 2 weeks. I hand delivered all at Edgars,Paarl mall and emailed to *** (the details Edcon provided). Somehow they are unable to attend to the claim. Its been a month and still no payment. They keep requesting the claim forms and it continuously gets lost. Im frustrated and tired of re-submitting. I suppose the Covid-lockdown is going to be another excuse to prolong thr process. I wish my late father never took out a death policy with Jet as they obviously drop you when u need them most. Very dissapointed. Regards, A. Ernstzen (Paarl)