Attitude of JET Staff at Cradlestone Mall

1st, I processed a claim for my cellphone insurance on 29 September at Edgars Cradlestone. The gentleman working at the phone till point told me it would take 21 days or less for my claim to be processed. <br> <br> I received no calls on my claim, nor any info on how the claim is going. Today I contacted the call centre and was advised that my claim had been approved. I went into Edgars Cradlestone, where the lady helping me struggled with the system until she told me she can't help with processing the phone because the system is down. <br> <br> Then I went to Jet (through the understanding that Jet and Edgars are under Edcon). The lady at the til at jet fused to help me and told me I must bring the claim documents before Jet can release a phone. <br> <br> A client ensures a phone for \convenience"and is treated like an idiot when they are trying to access the very same convenience they insured for? <br> <br> I was interested in joining Edgars Life insurance. But now I am left wondering \"" if this is how you treat clients while they are alive"