At my wits end!!!!!

A day later and still no call or communication from Edcon. I'm at my wits end with Edcon and their lack of customer service. My account was been handed over because of their incompetencey, which I believe is unfair from my part because I'm suffering at the end of the day. There was no call to alert me that this was going to happen, no one cared to give me answers when I did eventually get through no1 could help me! Protection act number 6 in the customer protection act states that 'Right to Fair and Honest Dealing` My account was handed over unfairly, no warning, no call, no communication! My account jumped from R2700 to R7300, how? No one can explain! Under customer protection number 6 it also says ' Your right to protection against unconscionable conduct' For an account to go from R2700 to R7300 plus, that is unreasonably excessive! For me as the customer to get a response like 'sorry, we can't help you' totally unacceptable from a big company like Edcon. From employees all the way to management, no one could care less what I had to say! I could go on and on about the disgusting service I have gotten from Edcon while trying to sort out my account issue. But I'm just at my wits end and want nothing to do with you guys. I just want to cut all ties but I'm not paying R7300 plus after months and months of trying with no luck to resolve the matter. I need someone competent or close to competent(I'll even settle for that at this point)to call me and resolve this matter ASAP.