Assured feedback today, 12/04/2015. Still waiting.

Today, 12/04/2015, I called Head office accounts department around 11 o/clock. I wanted to verify a transaction I made yesterday at one of the branches. Unathi assisted me and requested either my account or ID number. I gave her my ID number. She immediately called out the name and surname of a different person. I asked her to confirm the ID number I gave her. She did and it was my ID number. Apparently the first account details that showed on the computer are for another customer whose name and surname I do have and cannot reveal here. She then searched further and found my details also under the same ID profile. I requested her to refer the matter to her Manager as it is a concern to me that there is someone out there who has an ID number which is identical to mine. She promised to refer it to Mr Naidoo and call me by close of business today. Around 4 pm today I called again and asked for Unathi. Nokuthula assisted me and told me that Unathi was on a lunch break. I asked for a manager but was told Leigh or Lee was also not available. Nokuthula promised to give Unathi my message. I am still waiting!!!