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kevin B

1 reviews | Active since Apr 2013

19 Dec 2017, 12:23

App**** for a new account

I have app**** for a new Edgars account Yesterday vai online application ,i did not receive a call or any feedback i called customer service on ***and they gave me a number ********** 011 and spoke to Vanassa that advised me she is unable to help as i need to go in to the store ,(Why do i have to go into the store if i uploaded my id my bank statements and my payslips )What in convenience .

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Replies (1)
Edcon
Edcon's reply20 Dec 2017, 11:02
Official

Thank you for bring this matter our attention. Please be advised we have escalated your query to the New accounts department for assistance. Feedback will be provided shortly.

Reference number: ***/GO

Kind Regards,

The Customer Experience Team

Best regards,