1 reviews | Active since Nov 2016
App**** for a 6 month interest free account and was given a 12 month interest collecting account
<p>i am absolutely disgusted with the service received from Edcon , i app**** online for a 6 month interest free account with edgars and my account was approved. However when going to the Store to collect my card , the lady confirmed with me that it is a 6 month interest free account. When calling edcon now , the lady says to me , sorry your account is not a 6 month interest free account but it is a 12 month interest account. This is ABSOLUTELY RIDICULOUS!!!! I am a muslim and in our religion we are not allowed to get involved with interest at all! hence the 6 month interest free account, HAD i known it would be 12 month , i WOULD NEVER HAVE OPENED MY ACCOUNT WITH EDGARS !! , I WAS ACTUALLY CONTEMPLATING OPENING AN ACCOUNT WITH EDGARS FOR A FEW YEARS AND WHEN I FINALLY DECIDED TO DO IT , i AM GETTING ISSUES LIKE THIS A WEEK AFTER MY FIRST PURCHASE , this is unacceptable , the lady from the call centre confirmed i selected a 6 month interest free account on my online application!!! , the lady at the store confirmed the same with me when i was collecting my card. THIS NEEDS TO BE RESOLVED ASAP!!!!!!!!!!!!!!!!!!I CANNOT AFFORD TO PAY INTEREST WHEN I SPECIFICALLY APP**** FOR A 6 MONTH INTEREST FREE ACCOUNT!! i am now told that due to my credit bereau points i was automatically moved to a 12 month contract?? but if i WAS INFORMED ABOUT THIS , I WOULD NEVER HAVE OPENED AN ACCOUNT WITH EDGARS!! THIS IS ABSOLUTELY HORRIFIC!!! </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will allocate the account accordingly you may apply for a six months interest free account and the system may decline the application and automatically allocate you on the 12 months plan . Kindly contact the new accounts team on the below details for more clarity on the status of your new account.Please find the below reference number for your post ***/GO.
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will allocate the account accordingly you may apply for a six months interest free account and the system may decline the application and automatically allocate you on the 12 months plan . Kindly contact the new accounts team on the below details for more clarity on the status of your new account.Please find the below reference number for your post ***/GO.
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will allocate the account accordingly you may apply for a six months interest free account and the system may decline the application and automatically allocate you on the 12 months plan . Kindly contact the new accounts team on the below details for more clarity on the status of your new account.Please find the below reference number for your post ***/GO.
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will allocate the account accordingly you may apply for a six months interest free account and the system may decline the application and automatically allocate you on the 12 months plan . Kindly contact the new accounts team on the below details for more clarity on the status of your new account.Please find the below reference number for your post ***/GO.
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.