RB
Rudy B
1 reviews | Active since Apr 2014
17 Dec 2015, 15:02
Appalling service
My father had his Edgar's account card ****** and blocked it right away. He visits Edgar's Centurion mall for a replacement card and is requested to call the very same call center again to proceed. He has spoken to now 3 individuals who have no idea what they are doing and send him pillar to post! The last agent he spoke to hung up the phone on him
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Edcon's replyOfficial
18 Dec 2015, 13:25Hello rudybopape,
As discussed telephonically thank you for notifying us of your Dad's service experience with our regional credit office call centre agents. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that your Father received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused him. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with our regional credit office management team in order to implement corrective measures especially at the customer service department. As requested we will call your father this afternoon to confirm satisfaction. Your Dad's patronage is important to us, and we hope that he will continue to give us opportunities to service him. Thank you once again for bringing this matter in to our attention. Please find below reference number for this query:***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, C
As discussed telephonically thank you for notifying us of your Dad's service experience with our regional credit office call centre agents. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that your Father received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused him. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with our regional credit office management team in order to implement corrective measures especially at the customer service department. As requested we will call your father this afternoon to confirm satisfaction. Your Dad's patronage is important to us, and we hope that he will continue to give us opportunities to service him. Thank you once again for bringing this matter in to our attention. Please find below reference number for this query:***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, C
Best regards,
Edcon's reply18 Dec 2015, 13:25
Official
Hello rudybopape,
As discussed telephonically thank you for notifying us of your Dad's service experience with our regional credit office call centre agents. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that your Father received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused him. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with our regional credit office management team in order to implement corrective measures especially at the customer service department. As requested we will call your father this afternoon to confirm satisfaction. Your Dad's patronage is important to us, and we hope that he will continue to give us opportunities to service him. Thank you once again for bringing this matter in to our attention. Please find below reference number for this query:***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, C
As discussed telephonically thank you for notifying us of your Dad's service experience with our regional credit office call centre agents. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that your Father received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused him. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with our regional credit office management team in order to implement corrective measures especially at the customer service department. As requested we will call your father this afternoon to confirm satisfaction. Your Dad's patronage is important to us, and we hope that he will continue to give us opportunities to service him. Thank you once again for bringing this matter in to our attention. Please find below reference number for this query:***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, C
Best regards,