Annoyed

I spoke to 1 of the Edcon customer service consultants this morning regarding a issue where my details was handed over to a collections agency. I advised her that I spoke to the collections agency and the account number they have doesn't correspond to my records. She then advised me to send my credit report as well as the email that was send in Nov 2013 regarding the same matter to Mapula her team leader, this was done at 11 this morning and still no acknowledgment that the matter is being looked into, despite me thinking this was already sorted out in Nov 2013. I have app**** for a home rental and this is preventing my application from going through. All I need is a letter in the meantime stating the matter is being looked into and that this account number that has been listed is not my Edgars account as mine is up to date and still functional. I really am annoyed with the way this matter has been dealt and the decency of Mapula not getting back to me is pathetic. I even emailed the accounts department and no response. Such bad service.