BJ
Brandon J
1 reviews | Active since Feb 2016
07 Mar 2016, 14:28
Annoyed
It has since been two weeks when a lady from customer experience called me to find out the problem, no feedback was given to me since. If your company is unable to repair my insured device, then return it too me rather than it laying in an unattended box, its been almost 4 Months! I must keep going to the store every other week and there is no feedback , this service is putrid true.
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Replies (1)
Edcon's replyOfficial
08 Mar 2016, 08:44Hello Brandzj,
Thank You for bringing this matter to our attention.Please forward us the name of the store that you visited e.g., was it Edgars Westville or Jet, so that we may be able to contact them on your behalf and establish if they may be able to action the faulty cell phone query as you have stated that no proper feedback has been provided to you. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO. You may forward the stores name to *** or call the Customer Experience Team on ***. to provide them with the requested details.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank You for bringing this matter to our attention.Please forward us the name of the store that you visited e.g., was it Edgars Westville or Jet, so that we may be able to contact them on your behalf and establish if they may be able to action the faulty cell phone query as you have stated that no proper feedback has been provided to you. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO. You may forward the stores name to *** or call the Customer Experience Team on ***. to provide them with the requested details.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply08 Mar 2016, 08:44
Official
Hello Brandzj,
Thank You for bringing this matter to our attention.Please forward us the name of the store that you visited e.g., was it Edgars Westville or Jet, so that we may be able to contact them on your behalf and establish if they may be able to action the faulty cell phone query as you have stated that no proper feedback has been provided to you. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO. You may forward the stores name to *** or call the Customer Experience Team on ***. to provide them with the requested details.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank You for bringing this matter to our attention.Please forward us the name of the store that you visited e.g., was it Edgars Westville or Jet, so that we may be able to contact them on your behalf and establish if they may be able to action the faulty cell phone query as you have stated that no proper feedback has been provided to you. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO. You may forward the stores name to *** or call the Customer Experience Team on ***. to provide them with the requested details.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,