Annoyed

Honestly I'm tired with edcon,if I had money I was gonna close this account. I am having a problem with my account...there is a subscription called "mobile content" that I never signed or agreed for. I went to a store and spoke to a consultant early January and I was told they going to escalate the query and it was suppose to take 2 days and here IAM still waiting for their call. Then I went to my statement end January to check if it was removed,guess what? My phone insurance is cancelled without my knowledge. I normally don't check the statements since I am able to check balance on my phone. today I went to the store called edcon spoke to Lindiwe and she told me that nobody cancelled my insurance but it was "a system miscalculation" that let to it being cancelled as that only happens if one claim 3 time in a year of which it's not the case with me. I need the mobile content thing removed with my refunds processed and lastly the insurance to be reinstated and please I don't want to be told about waiting periods.