And still no refund...

On the 29th April 2020 I finally received a response and call from Edgar's. I was asked for outstanding document which I had already sent at the beginning of April. I sent it again and since then I have heard nothing and definitely not received my refund yet. I followed up with the lady I spoke too earlier in the week via email and she has just ignored me. How can it be such a struggle to get your own money back. Imagine the roles were reversed and I had owed Edgar's that money I would have received letters from their lawyers already. reference no:***/GO this was the reference number I was given on the 29th April.