IS
Ilana S

1 reviews | Active since Jul 2012

07 May 2015, 17:07

All I wanted was an account and some vouchers...

I app**** for a LEGIT account last year -on the LEGIT website-specifically because there was an offer to get vouchers when opening an account. I got an sms saying I can go activate my account in store, so I went to my nearest Legit but they said it was an EDGARS account. I went to Edgars and they said it was a JET accout so I left it -I specifically wanted the LEGIT vouchers. This year I noticed if I open an EDGARS account I can get some vouchers. I app**** on the EDGARS site but it said I have an account already and I must go to a JET store. I activated a JET account and got vouchers which I can only use at JET!! I don't want to buy from JET and I don't want JET vouchers! All I wanted was to buy from LEGIT or EDGARS and have vouchers to use. Also, when activating my Jet account the assistant said in order to 'activate' it, I have to buy something using the account on the same day! Since when is that how you activate an account?? How can I be forced to buy something I don't want from a store I don't want to buy from??? This kind of service is absolutely unacceptable. You want to advertise 'vouchers' but it is impossible to get them...

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Replies (1)
Edcon
Edcon's reply11 May 2015, 13:41
Official
Hello ilanasteytler,

Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Accounts manager directly.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
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