all i need is a paid Up letter

I had an account with Jet Store for quite a long time for some reasons it was in arrears, I have managed to make that up now all I need is a paid up letter but they told me to wait for 24 hour from march I am still waiting. I called ***an they also promised to send it I am still waiting. I then called Edcon on *** and that was on the 02 July /2015 and I spoke to Jabulani who failed to assist me an gave me this *** to call and I called them there was no respond. I don't need their credit all I need is a paid up letter, it has been 4 months now waiting for it kindly assist.