Airtime Subscription

For a period of 2 years Jet/Edcon was charging me for airtime I was not receiving or using as I had never requested the service. Other unsolicited charges included an account protection plan I had declined. Through months and months of back and forth, I was eventually contacted by Joyce Letlape. I had already had enough of broken promises and incompetence but she convinced me to allow her the opportunity to resolve my issues. I am happy to announce that she kept her word and has managed to resolve my issues. She listens and ensures she comprehends precisely the issue at hand, which is a rare customer service skill these days. Jet/Edcon, this lady deserves recognition and is undoubtedly an asset to your organisation. Thanks to her, I will be keeping my account, which I had resolved to cancel once this issue was resolved. Joyce, I hope you get to see this....thank you very much!!! :-)