MM
Maurice M

1 reviews | Active since Jan 2018

27 Dec 2019, 19:56

Agent not honest about subscribing me to an insurance policy and its costs

Hi,

About a month ago, I app**** for an Edgars Club membership that cost 74 Rands. I was first attracted by the membership because of the movie and 'eating-out' benefits. I app**** online and a day later, an agent called me to run the subscription over the phone. He explained to me how the whole thing work. I was happy at the beginning and toward the end, the agent proceeded in upselling additional benefits.

I was keen to listen and he offered a funeral policy which I accepted but the cost stated in the phone call was extremely low. A few weeks later, I check on my Jet statement, just to realize that the Edgars has charged me:

*112 rands for a family accident insurance * 61 rands for a provider plan insurance.

I am actually confused because the agent on the phone never spoke to me about those costs. If he did, I would have remembered very well.

So I am asking Edgars club to do the following:

*Since your agent was not honest upfront about the costs of the policies (which I have not all agreed on), please reverse the costs incurred on my account and cancel any insurance policy linked to my Jet account through the Edgars VIP club

*Additionally, please cancel any policy linked to my Edgars VIP club.

I only want to pay the 74 rands for my VIP membership.

Thanks.

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