Additional costs with poor correspondence

Disappointed in their ********* handlings! I have an account with Edcon for almost a year of which I have never received any information that I am a VIP club member, I was not even given a card at the Glen Edgars when the account was opened. Nor have I received any magazines yet I have been unconsciously paying additional costs thinking it was outstanding amounts only to find out on recently that I have also been charged for funeral benefit costs which I have never agreed on. I lodged a complaint via telephone to head office while at Sandton Edgars, which was received with poor customer courtesy and I realised that my loyalty is not appreciated nor does the customer matter. Conveniently, I recieve my first magazine after I had complained and cancelled the VIP club which I have never been informed about. Over R700 paid to Edcon for nothing and they claim they will not do anything to reimburse or apologise for their poor correspondence, poor procedures when opening accounts and their lack of following through all required processes when opening an account. How many other people have fallen victim to this '****' approach of theirs? It's poor business practice.