Account query turned to bad service

Good DAY,<br> <br> I call the Edcon Debt Review call centre spoke to a lady called Kgomotso. Who has bad attitude...<br> I asked for her to check my account details as I called the customer department and did not get any assistance from Zamani Ndove who told me he doesn't know where my account is and said I should send an email to the administrators to check for me.<br> <br> Kgomotso told me that my details do not show up on her system. I then asked her how can Edcon not have details of the whereabouts of my account. She then said I am shouting at her of which I wasn't. Continued and said how should she know where the account? with an attitude. She then told me of a company called me Nibble if I am correct and said that most accounts were handed over there. When I asked for the contact details of that company she said she doesn't have them. Is that an appropriate way to speak to a client? Kgomotso doesn't like to be asked questions...POOR OBJECTION SKILLS. <br> <br> I just need the whereabouts of my account I need to pay it ASAP. Can someone please get back to me with relevant in formation.