Account Protection Plan (****)

Why are the terms and conditions for the compulsory account protection plan that I am charged for on Edgars account, not accessible via their website, or via the call center???? I was told to send an email. I asked the call center for a copy of my signed agreement with the terms and agreement - no, again I must send an email.

This is unacceptable!!! If you charge me a compulsory fee, then you must have your documentation EASILY and conveniently accessible!! Surely as a financial service provider, the fine print must be up on the website, at the least??? (And if it is, then please train your call center better, because according to her - after checking with her manager! - it is up on the website.