Account paid up but still in arrears.

<p>I have an account wit Edgars for 6 years now.<br />So I decided to pay it off and close it. my outstanding amount was 2924.75 and I called the customer care to close it. but I was advised that i need to wait for the amount to reflect since it was EFT. This also exceeds the amount on the statement<br />Then I called this morning and was told that i have R11 and few cents outstanding. the consultant informed me about the insurance that was active on my account since 2015. i never agreed or requested any insurance on my account. now i cannot close that account a it keep on having arearrs.<br />This is how I paid my account.<br />25th of May - R500.00 EFT<br />1st of July - 2200.00 EFT<br />1st of July - 261.43<br />Now, what I WANT is: <br />1. Edgars to refund me all the R47.75 that was deducted on my account. which I was never aware of.<br />2.CLOSE MY ACCOUNT!!!!</p>