sM
silindile M
1 reviews | Active since Oct 2013
08 May 2015, 10:27
Account opened in my name: ref ***/GO.
I made a complaint to Edcon regarding an account which has been opened in my name, I have not received any feedback from, since I made the compaint on the 8th April 2015. I submitted my documents to Edgars at West Str. <br> <br> The problem I have with the account is, during 2010 I was unemployed and would not have been able to even qualify to obtain loan.
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Edcon's replyOfficial
12 May 2015, 09:37Hello lindim1,
In response to your recent query regarding the account that was opened **********ly using your personal details, please accept our sincere apology for the inconvenience that you may have incurred.
As per our telephonic discussion please note we have escalated the matter to both the Edgars West Street and Accounts department for urgent assistance and feedback will provided once all the submitted are received and acknowledged.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the account that was opened **********ly using your personal details, please accept our sincere apology for the inconvenience that you may have incurred.
As per our telephonic discussion please note we have escalated the matter to both the Edgars West Street and Accounts department for urgent assistance and feedback will provided once all the submitted are received and acknowledged.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Edcon's reply12 May 2015, 09:37
Official
Hello lindim1,
In response to your recent query regarding the account that was opened **********ly using your personal details, please accept our sincere apology for the inconvenience that you may have incurred.
As per our telephonic discussion please note we have escalated the matter to both the Edgars West Street and Accounts department for urgent assistance and feedback will provided once all the submitted are received and acknowledged.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the account that was opened **********ly using your personal details, please accept our sincere apology for the inconvenience that you may have incurred.
As per our telephonic discussion please note we have escalated the matter to both the Edgars West Street and Accounts department for urgent assistance and feedback will provided once all the submitted are received and acknowledged.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***