TM
Tshidi M
1 reviews | Active since Jan 2013
18 Mar 2015, 12:09
account not closed
I requested to close my Edgars account in January and the account still reflects as an open account on my credit report...please close account as it is affecting my credit record very badly.<br> I've also requested for confirmation about the account closure from one of consultants that I spoke to when requesting to close the account and till now I have not received it, which can only mean that the account was definitely not closed.<br> The account was fully paid up and don't see the reason why it should still be open as I have requested for the account to be closed,<br>
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Edcon's replyOfficial
19 Mar 2015, 11:38Hello limit1987,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We contacted for further assistance however there was no response. Kindly note that indeed your account was closed on 14 January 2015 as per your request. We can confirm that the paid up and closed account letter has been requested and will be e-mailed to you soon. They will also submit for your profile to be amended on credit bureaus accordingly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We contacted for further assistance however there was no response. Kindly note that indeed your account was closed on 14 January 2015 as per your request. We can confirm that the paid up and closed account letter has been requested and will be e-mailed to you soon. They will also submit for your profile to be amended on credit bureaus accordingly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's reply19 Mar 2015, 11:38
Official
Hello limit1987,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We contacted for further assistance however there was no response. Kindly note that indeed your account was closed on 14 January 2015 as per your request. We can confirm that the paid up and closed account letter has been requested and will be e-mailed to you soon. They will also submit for your profile to be amended on credit bureaus accordingly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We contacted for further assistance however there was no response. Kindly note that indeed your account was closed on 14 January 2015 as per your request. We can confirm that the paid up and closed account letter has been requested and will be e-mailed to you soon. They will also submit for your profile to be amended on credit bureaus accordingly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,