Account not being settled
<p>7 years ago I had a bad account at jets. I got lawyers to help met pay my account. A year and a half ago they ask Martha Mathibela ********** for the settled amount. She send the lawyers the amount. I settled the amount by paying the lawyers and the lawyers payed the amount and send the proof to Martha. About 2 months ago I wanted to open a account at Edgars but they said I still owe jets R1073.51. This Couldn't be because a had the proof of payment and the proof from the magistate to say the account is settled. But I phone the accounts department and they told me to send a email to Customer Service Admin 4 ********** I did that and they said it is Martha Mathibela ********** that can help me. Martha got in contact with me and said she will forward it to Lebo Soutloadi ********** Lebo ask me for proof of payment again after I have send it to Martha. But I gave it to him just to get the account closed. A week went by and no answer. When I got in contact with lebo his word was "Kindly be patient, we are having a high volume of accounts" After a week I got a email from Customer Service Admin 4 ********** after they where the first people to tell me they cant help me I must get Martha to help me. They want a proof of payment also. Which I gave to them. Then I email Lebo again to ask what is going on with my account. His response was "Kindly be patient, we are having a high volume of accounts" again. After a week I phoned customer service to get Lebo number. They told me to email him for his number I did that and up till today he hasn't emailed me back. Hopefully somebody can email me to tell me what to do next.</p>
We must apologise for the delayed response.
Please be advised as per investigation, your account balance has been updated and your query has been resolved.
Your reference number: ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
Please be advised as per investigation, your account balance has been updated and your query has been resolved.
Your reference number: ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thanks for sorting out my account. I checked and everything is fine now.
Thanks for sorting out my account. I checked and everything is fine now.
