Account / Insurance

<p>I had a jet account for over 10 years coupled with funaral policies. Two months ago I was contacted to upgrade the policies, so I did when receiving my new policy all names and birth dates were wrong, when I contacted them to rectify I was tol but my kids is only covered up to 21 of age my oldest son is 30 now, youngest 26 so I was paying for no cover for years now. I cancelled my account send them a email with my complaint about 2 months ago each time I am told they busy with my complaint. I also want to know what happened to my loyalty points and the premies I paid for nothing. Hope someone can assist</p>