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1 reviews | Active since May 2016

05 May 2016, 10:05

Account in credit

I have been trying to assist my domestic in claiming money back that had been overpaid to them by the debt administrator and it has been the worst experience of my life. They have been sending me from pillar to post. Query not being done and giving me a turnaround time which has proved to be worthless. This morning they phone her again after one of my follow ups to tell her that it will take another 5 days. The poorest of the poor are being abused. When they owe money they are hounded but when they are owed money they take their time.

0
Replies (8)
Edcon
Edcon's reply06 May 2016, 07:06
Official

We have received your concerns and apologize for the inconvenience caused by the matter. Kindly forward us your contact , numbers Account number , Store where the refund request was submitted. We will like to liaise with the correct store management or department on the matter reported by our valued customer. Please find the below reference number for your post ***/GO. The contact number to call for further assistance is as follows Edcon Customer Experience Head Office at ***or email ***

Kind regards,

Customer Experience

Team Call Centre: ***.

Edcon
Edcon's reply06 May 2016, 07:07
Official

We have received your concerns and apologize for the inconvenience caused by the matter. Kindly forward us your contact , numbers Account number , Store where the refund request was submitted. We will like to liaise with the correct store management or department on the matter reported by our valued customer. Please find the below reference number for your post ***/GO. The contact number to call for further assistance is as follows Edcon Customer Experience Head Office at ***or email ***

Kind regards,

Customer Experience

Team Call Centre: ***.

's update12 May 2016, 15:59
Reviewer Update
rep**** six days ago with all the information and to date I have not been contacted. Sylvia was phoned to say that the money would be in her account within 5 days and needless to say she was contacted again yesterday telling her that she needed to give her id again as it was not legible enough (was it not the same five days ago?) and that the bank statement she supp**** originally was now too old!!!!!!!!!!!! Was this her fault or Edcon's fault? I spoke to Shereen Naidoo today and have forwarded the id and bank statement today via email for both her attention and Mpho Tau (this is the person who never took the time to phone me back)!!!!! Hopefully Shereen will sort this out now once and for all. This lady needs and wants her money and I expect Edcon to come to the party with this.
's update12 May 2016, 16:01
Reviewer Update
forgot to mention that when sending a email to customer relations one gets a response of we will respond within 48 hours. Well, I have not received a response once.
's update12 May 2016, 16:01
Reviewer Update
forgot to mention that when sending a email to customer relations one gets a response of we will respond within 48 hours. Well, I have not received a response once.
's update16 May 2016, 16:18
Reviewer Update
As per their normal service - still no response from Shereen Naidoo or Mpho Tau. My cellphone is on the whole time so they cannot say that they could not get hold of me. Why are you stalling for time? Shereen prove to me that you not only gave me lip service please.
's update18 May 2016, 09:37
Reviewer Update
Today I had to phone again to follow up on this query. Twice got through to the Durban call centre and they cannot transfer me. Given a number which just rings. Got through to the Johburg call centre and was told that Shereen only comes in at ten am. Waited and no call. Phoned again and eventually got through to Shereen on the call centre line. Now they are saying that the id copy that I emailed through to her on Thursday is now fine (Shereen was going to escalate on Thursday past already and it is now eight days later) and that it will take seven days for the payment to be processed. What hogwash!!!!!! This has been coming since the end of March!!!!!! If this money is not in her account by tomorrow then I am going to the papers
Edcon
Edcon's reply25 May 2016, 07:15
Official

Thank you for the update. We have liaised with Shreen Naidoo for clarity on the status of the query. She will update us and revert back to you our valued customer as well with way forward.

We apologise again for any frustrations incurred.

Your ref no: remains as :***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.