Account handed over with no communication. After years of being customer

Well done Edcon. Lost my business, as well as my family, forever. And this includes 2 young kids who go through clothes like tp. Why? Because I get message that my account has been handed over. For R41! That I did not even know about. No calls from Edgars or anything. After years with them. THIS is why the group has nearly collapsed. Bye bye idiots