nN
nasheeg N

1 reviews | Active since Dec 2016

24 Jan 2017, 16:03

Account handed over - Regular Payments are made, receiving constant ******* debt collection calls

<p>Every day I receive calls from Attorneys asking me to pay my Edgars account which is up to date. The balance is but a small balance of R1300 with an instalment of R293, which I've been making regular payments. I'm sick and tired of people calling me treating me like a ******** for this pathetic balance. Ontop of this, I am not even able to use the account. The account is blocked and I am unable to make purchases. I'm also paying for club fees, but unable to use the club benefits. This is pathetic. If I receive one more call I will be taking this up with the credit ombudsman as this is violating consumer rights and is against legislation and ****************. I was personally called by an Edcon agent assuring me that I will not receive any more calls. Yet I am still receiving them. I will have my Laywer retrieve every single phone call made to me and listen to how pathetic and rude these people are. </p>

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Replies (5)
Edcon
Edcon's reply25 Jan 2017, 10:56
Official

Kindly be advised that the matter regarding the account enquiry as you will like to stop receiving calls , because you stated that you are paying the account accordingly, We have sent to the Collections team for actioning . Please find the below reference number for your email ***/GO

Tel: ***

Email: ***

Trust this email finds you well.

Kind regards,

Customer Experience Team

Call Centre: ***.

Edcon
Edcon's reply25 Jan 2017, 10:56
Official

Kindly be advised that the matter regarding the account enquiry as you will like to stop receiving calls , because you stated that you are paying the account accordingly, We have sent to the Collections team for actioning . Please find the below reference number for your email ***/GO

Tel: ***

Email: ***

Trust this email finds you well.

Kind regards,

Customer Experience Team

Call Centre: ***.

nN
nasheeg N's update02 May 2017, 16:25
Reviewer Update

Still receiving calls. your service is the most pathetic service I've ever received.

Closing this account and making sure this publicy announced so that people are aware of your bull****.

nN
nasheeg N's update02 May 2017, 16:26
Reviewer Update

Will pay this account, close it and not buy anything at any of your pathetic stores ever again.

nN
nasheeg N's update02 May 2017, 16:27
Reviewer Update

Had to buy 3 batteries for my cell phone because if idiot debt collectors. I keep asking them why they are calling me if my account is not in arrears and they can't answer me, yet calls me every ****ing day. Then sends me messages saying I've made an arrangement. ****ing pathetic.