VM
Violet M

1 reviews | Active since Oct 2017

24 Jul 2019, 15:13

Account *****

After an account was opened **********ly in my name and EDCON investigated and found that an employee of theirs had opened the account without my knowledge using a **** ID. My credit score has not been updated as was promised last year. This is a serious inconvenience. A year later this still appears on my credit profile as owing.

0
Replies (2)
Edcon
Edcon's reply24 Jul 2019, 16:06
Official
Dear Violet 

Thank you for making contact with us regarding the ********** account. We have tried calling to  no success.

Kindly note that we will escalate your query to our ***** and dispute team for final feedback.
Apologies for the frustrations caused to you in this regard.

***/GO



Kind regards

Edgars Customer Experience Team
*** 

Best regards,

VM
Violet M's update25 Jul 2019, 10:25
Reviewer Update
Good morning

Apologies for missing the calls.
Thank you, I will await the feedback.