IM
Irwin M
1 reviews | Active since Apr 2016
15 Apr 2016, 16:07
Account discrepancies
I opened an account at Edgards Rosebank last month during my lunch break and left with a voucher I was given to use on my first purchase. That weekend, when I visited Edgards Midrand, I was told I could not use the voucher as my account already was owing. I filled an account dispute form and Edgards has not gotten back to me. I visited their rosebank store twice and their consultants told me that their dispute will be resolved in a day. I have not received a call since.
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Edcon's replyOfficial
18 Apr 2016, 08:47Hello Irwin1989,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgar's Rose bank management for actioning accordingly as the dispute on your account was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgar's Rose bank management for actioning accordingly as the dispute on your account was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply18 Apr 2016, 08:47
Official
Hello Irwin1989,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgar's Rose bank management for actioning accordingly as the dispute on your account was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgar's Rose bank management for actioning accordingly as the dispute on your account was conducted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,