Account complaint

i was retrenched 31 July 2020, i immediately notified Edgards and completed my claim form for Hollard, Hollard had allot of delays! to date Edgars has been harassing me with calls daily! i informed many agents of this still they keep calling! i have sent emails to *** and *** and ***. edgars@collectioncentre i have sent and email every single day and cc'd Hollard in so edgars can see there is a delay by Hollard! now i get an account that i need to pay collection fees! i wont do this! i called yesterday and held long so i left a message on the voice system when prompted, i also i also sent an email informing them Hollard will make a payment this week and that i need them to confirm what was paid, whats outstanding and why and then also remove all collection fees! no one had any interest to assist! i am sick sick sick of this! Edgars shame on you! its not like i am trying to steel from you! why dont you rather try and help me!