Account Closure

i paid my account on the 10th of feb if im not mistaken and on the 14 i called the contact centre for me to get documentation (email) confirming that i have closed my account. the lady i spoke to told me she will send the request to the Back office and it will be processed within the next 48hrs, which to no surprise did not happen. i called again on the 18th February 2015 and the consultant i spoke to told me she was going to escalate to back office and told me the soapy story about 48hrs, which at that point i told her, i am not going to wait another 72 hours to recieve documentation. she then told me to hold, and she came back and said ill receive it in the next 15minutes, needless to say 15 minutes turned to an hour, i called back and spoke to Thembeka who told me Back office had already Knocked off. she then took my number and said her manager Vin or Van or whatever was going to call me the next day. <br> <br> I am still waiting for the call and still have not received my confirmation 16 days later. Is there anyone Competent there who can be able to just click send on outlook so i can get my documentation so that i never deal with EDCON ever again. please?<br> <br>