1 reviews | Active since Sept 2016

19 Sept 2016, 15:06

Account advance

<p>Its really funny how when someone owes Edcon, they are so quick to close your account and hand it over to the lawyers but when tables are turned, Edcon has been over paid, no one dares try contact you let along reverse the excess money that has been paid. I have been paying my sister's Edgars account on her behalf because it was handed over to the lawyers and was closed. At the same time, I have been paying the account which I share with my mom. I finished paying my sister's account but have been mistakenly paying it every month thinking that I have been paying my/ and mom's account. I tried to have the money in my sister's account to be transfered to my/ mom's account. I went to Legit Cradlestone which the store manager did her best to assist me. Everything was handed over to Edcon accounts. I sent emails to the Edcon account; ********** ********** as I was instructed by the Legit store manager. I havent had any response. I called Edcon accounts department and I still did not receive any assistance. I then sent another email to ********** ********** still no response from any one at Edcon accounts. What does it take to get assistance from Edon accounts department? I need this issue to be sorted out ASAP.</p>

0
Replies (3)
Edcon
Edcon's reply20 Sept 2016, 10:28
Official

We kindly advice that you forward your proof of payment to *** for further assitance and innclude the correct account number where the money has to be allocated . The remittance team will be glad to rectify the error. Please find the below reference number for your post. ***/GO

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***

Best regards,

Edcon
Edcon's reply20 Sept 2016, 10:28
Official

We kindly advice that you forward your proof of payment to *** for further assitance and innclude the correct account number where the money has to be allocated . The remittance team will be glad to rectify the error. Please find the below reference number for your post. ***/GO

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***

Best regards,

's update22 Sept 2016, 11:49
Reviewer Update

Dear Nomzekelo,

I did as you said, I send an email to ********** still no response. I send email on the 20th of Sep 2016 at 11:21. What does it really take to have some action at Edcon?

Regards,

Iketleng Banda