rN
ronel N
1 reviews | Active since Mar 2014
05 Aug 2015, 15:24
account
I APP**** FOR AN ACCOUNT 2 WEEKS AGO, NOBODY GOT IN TOUCH WITH ME UNTIL I ESCALATED THE ISSUE. WHEN I FINALLY RECEIVED A CALL FROM A CONSULTANT, SHE SAID I HAVE A 50% CASH ACCOUNT AND WHEN I QUERIED THAT A GUY CALLED AFTER AND DECLARED THAT I HAVE NO ACCOUNT WITH THE EDCON GROUP. SO WHAT DOES FALL ON MY ID NUMBER... YOU CANT JUST DO WHAT YOU FEEL LIKE AND NOT KEEP IN TOUCH WITH THE CUSTOMER. I'M EXTREMELY LIVID WITH THE EDCON GROUP AND I DEMAND A RESPONSE THAT MAKES SENSE OR I WONT SUPPORT THE EDCON GROUP ANYMORE. THIS IS RIDICULOUS REALLY!
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Edcon's replyOfficial
06 Aug 2015, 12:31Hello jrnaransamy,
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you. As per telephonic discussion we are happy to confirm that your account application was approved yesterday and you can visit our bedfortcentre to collect your account card.
We are looking forwarding to your continued support.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you. As per telephonic discussion we are happy to confirm that your account application was approved yesterday and you can visit our bedfortcentre to collect your account card.
We are looking forwarding to your continued support.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Edcon's reply06 Aug 2015, 12:31
Official
Hello jrnaransamy,
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you. As per telephonic discussion we are happy to confirm that your account application was approved yesterday and you can visit our bedfortcentre to collect your account card.
We are looking forwarding to your continued support.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your new account application. We can understand the frustrations this has caused you. As per telephonic discussion we are happy to confirm that your account application was approved yesterday and you can visit our bedfortcentre to collect your account card.
We are looking forwarding to your continued support.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***