Absolutely no service from Edcon

Order number ***<br> I have already reported the fact that CNA Online did not deliver the ordered goods to me.<br> After this, they responded by saying that they are looking into it and that I can contact the Customer Experience Team with any queries.<br> After calling the Customer Experience Team about 20 times, and nobody coming back to me with my inquiry, I gave up and cancelled my order. So I went and purchased the goods at an enterprise that was actually glad to assist me and provide me with the correct products.<br> My only problem now, is that Edcon refuses to issue a credit note for the cancelled order. I have phoned (once again) on Saturday 13 February '16 to Edcon, ended up at the Customer Experience Team, spoke to an Ilze (Manager), who assured me that she will follow up the matter and that she will phone me back (and e-mail the credit note to me) by this morning, Monday 15 February '16. I have still heard nothing from her, and I have seen no movement in the account.<br> Please provide me with the details of someone above the Customer Experience Team in the hierarchy at Edcon, who will be able to sort out this problem with more efficiency.<br>