ABSOLUTELY DISGUSTING
ABSOLUTELY DISGUSTING!
On Friday, the 12th January I walked into your Meadowdale Mall branch to a filthy, racial, ***ual and shovenistic song BLARING on the background of the store. Profanities being hurled out with every second word of the song.
I was so unbelievably disgusted I Shazamed the song as proof.... You sell children’s clothing, at 13h30 on a Friday kids could be in the store with their kids.
When confronting the staff behind the till I was GLARED at by them all with a "what's your problem stare"... Asking them to please put this HUGELY offensive song off no one said a word until one lady walked off.
In today's day and age with all the problems we are trying to overcome is it really Jet's decorum to belt offensive songs in their stores while you shop!
I dropped my basket and walked out!
I am going to take this incident onto every social platform!
Shame on you!
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Edcon's replyOfficial
18 Jan 2018, 09:49Thank you so much for engaging with us. We’d like to let you know that your complaint has been heard and will be taken seriously. We have escalated the complaint to the stores senior management to address as our valued customer is not happy that the music that was played in our store and that the staff failed to action your request to switch it off .Kindly note that we will provide you with feedback .We will make certain that this does not happen again .Your ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edcon's reply18 Jan 2018, 09:49
Official
Thank you so much for engaging with us. We’d like to let you know that your complaint has been heard and will be taken seriously. We have escalated the complaint to the stores senior management to address as our valued customer is not happy that the music that was played in our store and that the staff failed to action your request to switch it off .Kindly note that we will provide you with feedback .We will make certain that this does not happen again .Your ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,