TH
Tracy-Lee Harrison
1 reviews | Active since Jun 2019
20 Jun 2019, 16:04
50 Shades of Annoyed.
I Have been MORE than patience with the service delivery of Edcon. I have been a valued customer for almost 6 years. I have been struggling to close my account since end of April 2019. Guess what, its June and my account balance is reflecting a balance of approximately R 100 DUE. They got interest out of me, they got CPP installments out of me, they got cellphone insurance installments of me, which I am not using or getting back. I cannot believe that this is the type of service they give their customers. Everything they do is by system, WHY DOES IT TAKE SO LONG TO GIVE ME FEEDBACK.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
21 Jun 2019, 09:00Dear Tracey-Lee
Thank you for making contact with us regarding your account.
Please accept our apologies for the frustrations caused to you.
Kindly note that the financial services products appear on your monthly statements.
Thank you for your recent payment.
We will escalate your query to our regional credit office and they will provide feedback on the current balance. We have tried calling you to no success.
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding your account.
Please accept our apologies for the frustrations caused to you.
Kindly note that the financial services products appear on your monthly statements.
Thank you for your recent payment.
We will escalate your query to our regional credit office and they will provide feedback on the current balance. We have tried calling you to no success.
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
Edcon's reply21 Jun 2019, 09:00
Official
Dear Tracey-Lee
Thank you for making contact with us regarding your account.
Please accept our apologies for the frustrations caused to you.
Kindly note that the financial services products appear on your monthly statements.
Thank you for your recent payment.
We will escalate your query to our regional credit office and they will provide feedback on the current balance. We have tried calling you to no success.
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding your account.
Please accept our apologies for the frustrations caused to you.
Kindly note that the financial services products appear on your monthly statements.
Thank you for your recent payment.
We will escalate your query to our regional credit office and they will provide feedback on the current balance. We have tried calling you to no success.
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
TH
Tracy-Lee Harrison's updateReviewer Update
08 Jul 2019, 12:02Good day,
Above mentioned refers.
My patience have ran out! I just received a SMS saying that my monthly payment is due, today.
Please explain how this is possible as I requested that my account must be close effective immediately.
I really don't understand what the administrators are doing! How difficult can it be to work together as a team and to close an account! I am really miserable and disappointed at the service I am receiving from Edcon. I will definitely rate you as a zero and advise friends and family to not make use of your services. WORST EVER.
Above mentioned refers.
My patience have ran out! I just received a SMS saying that my monthly payment is due, today.
Please explain how this is possible as I requested that my account must be close effective immediately.
I really don't understand what the administrators are doing! How difficult can it be to work together as a team and to close an account! I am really miserable and disappointed at the service I am receiving from Edcon. I will definitely rate you as a zero and advise friends and family to not make use of your services. WORST EVER.
TH
Tracy-Lee Harrison's update08 Jul 2019, 12:02
Reviewer Update
Good day,
Above mentioned refers.
My patience have ran out! I just received a SMS saying that my monthly payment is due, today.
Please explain how this is possible as I requested that my account must be close effective immediately.
I really don't understand what the administrators are doing! How difficult can it be to work together as a team and to close an account! I am really miserable and disappointed at the service I am receiving from Edcon. I will definitely rate you as a zero and advise friends and family to not make use of your services. WORST EVER.
Above mentioned refers.
My patience have ran out! I just received a SMS saying that my monthly payment is due, today.
Please explain how this is possible as I requested that my account must be close effective immediately.
I really don't understand what the administrators are doing! How difficult can it be to work together as a team and to close an account! I am really miserable and disappointed at the service I am receiving from Edcon. I will definitely rate you as a zero and advise friends and family to not make use of your services. WORST EVER.