4emails send 2visits to the store with no help

I have opened an account with Edgars in October 2015 and they had a promotion going on for policies for R200 which i took but i haven't received my policy documents since then even though my account gets debited with this amount every month. I have send emails 4times and visited the midrand edgars 2times only getting response that my policies will be send but i never received them. I was even given Hollard people's number to call them who said they only deal with claims policies have to come from edcon.<br> <br> Can someone please just send me my policies or reverse the amount they have debited to my account and and just cancel the policies.