48 Hours has become 48 days

<p>Put in a query at ********** on 12/10/2016, whereby I got an automated email stating I will get response within 48 hours........On 18/10/2016 still not even a telephone call - so I send a mail to Hello Peter....immediately I get response from their customer relations referring me to submit my query to ********** (which was the first thing I done 8 days ago)!! Then I phone customer relations and I am told to send my documents and query directly to them at ********** (Nomzekelo Mnini) which I do on the same day....get a mail stating they will contact me within 48 hours!!!! Friday 21 October 2016 (48 hours later) I CONTACT THEM AGAIN and they tell me that my query is back at ********** and that they will contact me to make the necessary arrangements!! Today is the 25th and still NO response. </p> <p>I made a payment on my Edcon account of R3400.00 iso R340.00. I request a refund of R3060 as this needs to be paid on my water and lights account which will be cut if not paid.....EDCON DOESN'T GIVE A DAMN - THEY HAVE ONLY SENT ME FROM PILLAR TO POST WITHOUT A PROPER SOLUTION. I HAVE SENT BANKING DETAILS TWICE, I HAVE SENT THE QUERY TWICE - I AM NEVER CALLED IN PERSON - ONLY SENT EMAILS WHICH STATES THEY WILL GET BACK TO ME WITHIN 48 HOURS......THIS IS NOW 108 WORKING HOURS LATER AND STILL NO RESPONSE!!</p> <p>EASY TO TAKE MONEY BUT NEVER CARE WHAT YOUR CIRCUMSTANCE IS...WILL RATHER RECEIVE THEIR REPAYMENT X 100 THAN ENSURE YOUR WATER AND LIGHTS DONT GET CUT OFF!! PATHETIC PATHETIC PATHETIC!! </p> <p>CANT TALK ABOUT CUSTOMER SERVICE - BECAUSE THERE ISN'T ANY!! 48 DAYS APPROACING.....</p>