48 hours equals 48 days

<p>On 12/10/2016 I logged a query at ********** and received no response.</p> <p>I logged a complaint on Hello Peter and got response a few days later from Nomzekelo Mnini and she referred me back to ********** <p>On 18/10/2016 I was informed to send my query and attachments to ********** which was also done.....still no response or reaction so I logged another Hello Peter complaint on 25/10/2016.</p> <p>Ons 25/10/2016 I receive an email from Zentle Mazibuko requesting documents to process the complaint which I sent on the same day....whereby I asked how long the refund will take and I was informed up to 7 days.</p> <p>On 4/11/2016 I got a call from Legodile Komane stating that she is now working with the refund and on 06/11/2016 I got an email from Legodile Komane informing me that the refund has been submitted for payout and that as soon as it has been processed I will be contacted and informed.</p> <p>GUESS WHAT???????Today is 08/11/2016 and still no one has bothered to contact me. </p> <p>I called ***to be told that I need to contact ********** 442.</p> <p>Doesnt anybody take responsibility for customer complaints?</p> <p>All I get is empty promises and today is 21 days later and no response - no happiness!!</p> <p>PATHETIC PATHETIC PATHETIC!!</p>