NG
Nodumo G
1 reviews | Active since Nov 2011
04 Jan 2016, 13:37
4 MONTHS WITHOUT MY PHONE 4 MONTHS!!!
Brought in my Hisense (HS-U961) for repairs on 30/10/2015 and yet to get it back. When i go to Edgars, like today(04/01/2016) to check where my phone is they tell me 3G mobile(repair company) is not answering their phones. Edgars claims they need to receive a credit note from 3G MOBILE sent to H/O before i can get my phone. I am so furious, such an inconvenience! WHY AM I AS A CUSTOMER SUPPOSE TO BE CAUGHT IN BETWEEN A SERVICE PROVIDER AND A RETAILER???? I JUST WANT MY PHONE FINISH AND KLAR! ENTLEK I WANT A REFUND AND TO FORGET ABOUT THIS STUPID STRESS INFLICTING PHONE!!!<br> <br>
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Edcon's replyOfficial
05 Jan 2016, 10:13Hello zonezee,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
Edcon's reply05 Jan 2016, 10:13
Official
Hello zonezee,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***