3 Hours at Edgars The Glen and RCS customer service

I visited the Edgars Store in The Glen on Saturday morning. I just went in to give my spouse a secondary card so that she could use in my absence. The cashier was very helpful but still my worst Edgars experience. The cashier started dealing with me at 9H10 and called RCS to assist with the linking of the secondary card. The cashier informed the RCS consultant that i was still in possession of the old edgars card, who said it is fine and can issue my spouse with a card. After doing this, the secondary card would not work, so we called customer service again to find out the issues to which a different consultant informed us that my card should be changed as well. We then tried that but somehow my account was blocked during the process. By this time it was already 11H00 and we been through about 5 consultants as we were transferred from department to department. The cashier however still put a smile on her face and was helpful throughout. My compliments to Edith Magau as by now i was really frustrated. We had to call again customer service to try and rectify everything, however after another 1 hour or so and being transferred about times, i then got told that the system is offline and they cant help me. I was informed that i need to activate my new card and my wives new card and pin codes by calling in at a later stage. After 3 hours at the Edgars store with customer service, there in no way that i will call from my cellphone and hold on for so long. I really feel that this is unacceptable . During my wait , my wife did all our grocery shopping at Checkers, Ackermans, Clicks and Woolworths and was done before my terrible experience. Hence i expect some urgent assistance from Edgars or RCS or whoever needs to rectify my issues. I am now in possession of a card and secondary card of which non can be used. If my issues are not resolved by this week, i would probably be paying up my account and closing it down after over 20 years as a loyal customer.