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Riekert R

1 reviews | Active since Mar 2014

28 Jan 2015, 13:16

12 to 6 months interest

We have a current account with edgards (my Wife ) and I am totally shocked that no one is able to assist in changing our account form a 12 months interest to a 6 months interest<br> <br> I was told that if you are a existing client they cant change it, but if you apply for a new account they can do it on 6 months.<br> I am forced to close the account due to the fact that Edcon don't offer that to us. And i am sure that there is more then just us that is also having a issue with this,<br> <br> This is really shocking to find out that they cant assist you on something simple like this???<br> <br> I need edcon to change the policy and to change it to 6 months if not i will close the account and purchase my goods at other retailers which is not linked to Edcon

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Replies (1)
Edcon
Edcon's reply30 Jan 2015, 13:58
Official
Hello Riekert1,

Thank you for raising your concerns regarding the 6 months interest free plan. Please be advised Edcon no longer offers the 6 months plan to all existing customer. This was a strategic business decision and was not meant to offend any of our loyal customers.

We must apologise for the frustration and inconvenience caused.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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