1 reviews | Active since Mar 2014
12 to 6 months interest
We have a current account with edgards (my Wife ) and I am totally shocked that no one is able to assist in changing our account form a 12 months interest to a 6 months interest<br> <br> I was told that if you are a existing client they cant change it, but if you apply for a new account they can do it on 6 months.<br> I am forced to close the account due to the fact that Edcon don't offer that to us. And i am sure that there is more then just us that is also having a issue with this,<br> <br> This is really shocking to find out that they cant assist you on something simple like this???<br> <br> I need edcon to change the policy and to change it to 6 months if not i will close the account and purchase my goods at other retailers which is not linked to Edcon
Thank you for raising your concerns regarding the 6 months interest free plan. Please be advised Edcon no longer offers the 6 months plan to all existing customer. This was a strategic business decision and was not meant to offend any of our loyal customers.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns regarding the 6 months interest free plan. Please be advised Edcon no longer offers the 6 months plan to all existing customer. This was a strategic business decision and was not meant to offend any of our loyal customers.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
