1 reviews | Active since Nov 2015
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I AM DUE A REFUND IN THE REGION OF R500 - THIS GOES BACK TO FEBRUARY AND WE ARE NOW NEARLY IN MAY!<br> I WAS PREVIOUSLY ADVISED THAT MY REFUNDS WERE ON A LIST OF REFUNDS. THAT IS SOME PROGRESS!!! HOWEVER, THAT IS AS FAR AS MY REFUND HAS GOT. I HAVE BEEN WAITING FOR MY REFUND SINCE FEBRUARY AND IT HAS STILL NOT HIT MY ACCOUNT - THIS IS BORNE OUT BY A PRINTOUT THAT I OBTAINED OVER THE WEEKEND. I DON'T KNOW IF YOU ARE TRYING TO DODGE PAYING ME OR WHETHER THIS IS JUST A POOR REFLECTION OF YOUR ACCOUNTING SYSTEM. <br> I DO NOT WANT TO HEAR THAT YOU HAVE PASSED THIS ON TO YOUR MANAGEMENT. THEY TOO ARE DOING ABSOLUTELY NOTHING ABOUT ESCALATING MY REFUND. <br> THERE HAS BEEN SUCH POOR COMMUNICATION FROM YOUR SIDE - I GET AUTOMATATED RESPONSES TO EMAILS, TO REPORTS ON HELLO PETER. WHEN I HAVE MANAGED TO SPEAK TO SOMEONE THEY HAVE PROMISED ME THE WORLD AND NOTHING HAPPENS.<br> I AM STRONGLY CONSIDERING REPORTING THIS MATTER TO THE POLICE. YOU ARE HAPPY TO SEND ME DEFECTIVE GOODS AND THEN COLLECT THEM BUT NOT HAPPY TO REFUND MY MONEY. THERE IS A WORD FOR THIS. PERHAPS POLICE INVOLVEMENT MAY MOTIVATE YOU.
We have received your concerns and apologise for the inconvenience caused by the matter.We have yet again checked for the status of the refund with the online team and they will certainly provide feedback to you on the matter.
Your reference number remains the below.
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Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter.We have yet again checked for the status of the refund with the online team and they will certainly provide feedback to you on the matter.
Your reference number remains the below.
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Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
