1 reviews | Active since Aug 2016
<p>I am writing this email from the uncomfortable situation I have gotten myself into if trusting that I purchased a quality bed of your brand.</p> <p>Last year March 2015 I bought a brand new Edblo double bed for R3000 at Russell's Esikhawini. It was fine at first but I soon realised it was becoming uneven so i started switching sides more often. Just this morning when I got tossed over I felt a sharp jab coming from my bed only to find one of the springs had broken and you can already feel that most of them aren't in place anymore. Mind you I only weigh about 80kg and I stay alone. I had to turn over the bed in order to have some sort of peaceful sleep which isn't exactly helping as it isn't a turn around mattress. My friend who bought his bed from a Chinese shop for R800 is having no problems with his and hes had it longer than me!</p> <p>This is really disappointing and now I have to go buy a new bed that I hadn't even budgeted for because yours failed to deliver within a 2 year period. I don't think I would recommend your beds to anyone after my inconveniencing experience and I hope you will improve the quality of your beds as well.</p>
Good day
I am sorry for the inconvenience that you have suffered. Please be advised that you need to log the complaint at the store that you have purchased from. Remember you have a warranty on your bed.
The store will fax all the relevant documents to us and we will take it from there.
Thank you
KInd regards
Shooneez Campbell
Bravo Group Sleep Products.
Best regards,
Good day
I am sorry for the inconvenience that you have suffered. Please be advised that you need to log the complaint at the store that you have purchased from. Remember you have a warranty on your bed.
The store will fax all the relevant documents to us and we will take it from there.
Thank you
KInd regards
Shooneez Campbell
Bravo Group Sleep Products.
Best regards,
Hi Shooneez
I have contacted the shop and they have advised that if the bed was bought cash as in my case the guarantee is only for one year and therefore I cannot be assisted. Which still means I will have to replace it at my own costs
Hi Shooneez
I have contacted the shop and they have advised that if the bed was bought cash as in my case the guarantee is only for one year and therefore I cannot be assisted. Which still means I will have to replace it at my own costs
Hi
Please send me your proof of purchased and I will aasist you.
thank you
Kind regards
Shooneez
**********
Best regards,
Hi
Please send me your proof of purchased and I will aasist you.
thank you
Kind regards
Shooneez
**********
Best regards,
I will take photos of the receipts and email them
I will take photos of the receipts and email them
Hi
Thank you , Once i receive the proof of purchase I will arrange for the comlaint to be logged.
Once the complaint is logged , you will rceive an sms with a reference no.
regards
Shooneez
Best regards,
Hi
Thank you , Once i receive the proof of purchase I will arrange for the comlaint to be logged.
Once the complaint is logged , you will rceive an sms with a reference no.
regards
Shooneez
Best regards,
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