Two Faulty Edblo Beds – No Feedback After Formal Complaint

On 22 July 2025, I sent a formal complaint to Edblo via email (***) regarding ongoing problems with the Edblo Himalaya bed I purchased from Sleepmasters Bellville. To date, I have received no response.

This is now the second faulty Edblo bed in a row — both developed deep body impressions within weeks of use. The first one was replaced, but the second bed arrived wet and dirty, and is already showing the same sagging problem.

The original complaint was logged with Sleepmasters on 9 July 2025 (Ticket: ***), followed by WhatsApp contact on 16 July (***), and then escalated multiple times — but no proper action has been taken.

Sleepmasters staff couldn’t even provide the driver’s contact details or reach the responsible JD Group manager. This has been completely unprofessional, and my daughter has now been without a decent bed for over a month.

I am not willing to accept another Edblo product. The quality has failed twice and clearly cannot be trusted.

I am demanding:

Immediate collection of the defective product

A full refund

Proper support from Edblo, which I have not received to date

This has been an extremely frustrating and disappointing experience from a brand I once trusted. Edblo needs to take accountability.

Lynn