Serious Bad service and products Edblo

<p>Last year Oct-Nov my elderly parents decided to buy a new Edblo bed from OK Furniture in Port Alfred with their hard earned pension savings money. Dec 2016 they went back to OK Furniture complaining that there was a fault with the bed and that they can’t get any sleep. Every night one of them will fall off or they will wake up the next morning with back pain. If you lie on the bed, it will just give away on the sides. So the sales men (Sammy) said that he will report this problem to their head office. On the 27 Dec 2016 I decided to get more clarity regarding this matter, because every time they said that they did not receive any feedback and drove all the way from Bloemfontein to Port Alfred. After explaining the situation again to the manager of OK, they promised to exchange the bed for my parents. I also said that we will buy a more expensive bed . In Jan I received a phone call from Edblo personnel stating that they want photos and asking me all about my complaint, which we did send. 2 weeks passed without any communication from their side. Several times after that I spoke with them and every time they had a problem with something and allot of promises, the supervisor, Ninaam or Niraam, at Edblo said that the rep will call me to investigate this matter, nothing happened. After phoning him again and again he just drops the phone in my ear, HOW IS THAT FOR CUSTOMER SERVICE????. Last Thursday I phoned OK and spoke with the manager and told him that I am getting frustrated with this matter because I must sort out their problem myself and that I am the middle man between them and Edblo. My feeling is that I bought the bed from OK Furniture Port Alfred and that they are responsible for sorting out the complaint that I have. The manager assured me to have an answer for me by Friday afternoon and promised to call back – Still waiting - Nothing. I must also say that the sales men from OK, Sammy really gone out of his way to try to help us, but his hands are tied!. This is why I turned to Hello Peter to let people know that service from OK Furniture and especially Edblo is not at all up to standard, in my lifetime I and all the people I know will never buy an Edblo bed and will advise everybody not to buy anything from OK Furniture. My main concern is the health of my parents and the poor service from big companies. Hello Peter can you please assist me in this matter to get my message to the correct people because the one’s I am dealing with is useless.</p> <p> </p>