1 reviews | Active since Jul 2025
Poor quality Edblo bed
We purchased an Edblo bed from OK Furniture in Eersteriver, and it has been a nightmare ever since.
The base of the bed snapped due to extremely poor craftsmanship, flimsy, cheap materials that clearly are not built to last. The matress itself is also not comfortable at all and has bulges all over. We reported the issue on the 10th April 2025, submitted all requested photos and videos, and expected a smooth replacement through the warranty. Instead, we were thrown into an exhausting back and forth between OK Furniture, Edblo, and some company called Bravo which we were never informed would be involved or heard of.
Bravo had the audacity to quote us a ridiculous amount of R4000 for a warranty claim! Only after declining did they lower it to R2425 proving that they try their luck in over charging customers for their poor quality beds! We then accepted the new amount of R2425 and paid it immediately on 29 May when we received the quote, thinking they will speed things up as they were in a hurry to receive the warranty fees. But here we are in July still without a replacement bed, still sleeping on a broken bed, and getting no updates or assistance.
Meanwhile, both my husband and I who serve as police officers are risking our health and safety going to work physically exhausted and in pain. Backaches, headaches, and sleep deprivation have become daily struggles. We have to patrol in high crime volatile gang infested areas and CAN NOT afford to be exhausted due to a lack of sleep or have a lack of mobility due to a sore spine. I’ve made it clear to OK Furniture that this situation is impacting our well-being, and still, we’re being ignored. All OK has to say is they did their part but according to us we bought the bed at OK furniture and they need to sort this issue out!
The silence, delays, and runaround from all three companies is outrageous. If either of us gets hurt on duty due to this continued negligence, we will pursue legal action. This entire experience has been unacceptable and emotionally draining.
Avoid buying any beds from OK furniture especially the brand Edblo
Best regards,
Best regards,
I am currently off sick due to this matter suffering with severe migrane and spine pain. This is all due to sleeping on this broken bed that you people are taking your own time to replace! I want an answer today!!
I am currently off sick due to this matter suffering with severe migrane and spine pain. This is all due to sleeping on this broken bed that you people are taking your own time to replace! I want an answer today!!
Best regards,
Best regards,
Best regards,
Best regards,
I’m absolutely disgusted with the level of service or lack there of i should say! Now im told i should speak to the store! I’ve been thrown between Edblo, Bravo, and OK Furniture in Eersteriver and yet, no one is taking accountability for my issue. I’ve spoken to managers, reps, and so many people involved and I'm still left with no resolution. OK manager tells me they did their part and i I should speak to Edblo! And now Edblo tells me to speak to the store! Is this not enough to infuriate one! Do non of you know how to do a warranty claim! I feel you all need to go for some kind of training as I do not think it is rocket science to do a simple claim! And when I call then the people I speak to tells me they thought the matter was sorted! How the heck can the matter be sorted if I am constantly contacting OK, Edblo and Bravo! How do people ASSUME the matter was sorted!
Both my husband and i are suffering daily from backaches due to the broken bed we must sleep on for almost 5 months now and I've brought it to your attention but yet you are taking your own time to sort out this claim! Is anyone actually doing their job?
This isn’t just inconvenient it’s affecting my health and my work. We have lost time from work due to this ongoing mess as we are both suffering with severe back pain an migraines. The absolute lack of urgency, responsibility, and respect is unacceptable.
To make matters worse, there has been no mention or acknowledgement of my request for a mattress protector and pillows to help ease the physical discomfort and stress this situation has caused. I expect some gesture of goodwill at the very least for all this back an forth.
The replacement bed better be of much better quality cause I've lost all trust in this brand!
I’m absolutely disgusted with the level of service or lack there of i should say! Now im told i should speak to the store! I’ve been thrown between Edblo, Bravo, and OK Furniture in Eersteriver and yet, no one is taking accountability for my issue. I’ve spoken to managers, reps, and so many people involved and I'm still left with no resolution. OK manager tells me they did their part and i I should speak to Edblo! And now Edblo tells me to speak to the store! Is this not enough to infuriate one! Do non of you know how to do a warranty claim! I feel you all need to go for some kind of training as I do not think it is rocket science to do a simple claim! And when I call then the people I speak to tells me they thought the matter was sorted! How the heck can the matter be sorted if I am constantly contacting OK, Edblo and Bravo! How do people ASSUME the matter was sorted!
Both my husband and i are suffering daily from backaches due to the broken bed we must sleep on for almost 5 months now and I've brought it to your attention but yet you are taking your own time to sort out this claim! Is anyone actually doing their job?
This isn’t just inconvenient it’s affecting my health and my work. We have lost time from work due to this ongoing mess as we are both suffering with severe back pain an migraines. The absolute lack of urgency, responsibility, and respect is unacceptable.
To make matters worse, there has been no mention or acknowledgement of my request for a mattress protector and pillows to help ease the physical discomfort and stress this situation has caused. I expect some gesture of goodwill at the very least for all this back an forth.
The replacement bed better be of much better quality cause I've lost all trust in this brand!