MK
Mothusi K
1 reviews | Active since Jun 2022
12 Aug 2022, 10:10
Poor Edblo Bed
I bought a Base set Edblo Daphne bed at Fair price in Rustenburg at Tlhabane Square on the 1st February 2022, a month down the line the bed started making funny noises and I reported to the shop and they said they will get authorization for me to get a new one and I waited till 29th of June 2022 for the Authorization to be approved. I went to the shop last week Friday to hear what is going on and they say they don't know the the procedure for changes, I mean I am so angry right now because I bought a bed for R6000 which was in poor condition and I still haven't received any assistance 7 months down the line. Poor quality from Edblo and Fair price Tlhabane Square. Wouldn't recommend both their service to anyone.
Helpful (0)
Replies (8)0
Replies (8)
Edblo's replyOfficial
12 Aug 2022, 10:20Good day
Thank you for your comment.
Procedure is that the store logs the complaint with us and send all the documents, once all documents are received you will receive a service report number from Bravo.
Please ensure that the complaint is logged with us.
Alternatively contact us on ***
Thank you .
regards
Customer care
Bravo Brands sleep Division
Thank you for your comment.
Procedure is that the store logs the complaint with us and send all the documents, once all documents are received you will receive a service report number from Bravo.
Please ensure that the complaint is logged with us.
Alternatively contact us on ***
Thank you .
regards
Customer care
Bravo Brands sleep Division
Best regards,
Edblo's reply12 Aug 2022, 10:20
Official
Good day
Thank you for your comment.
Procedure is that the store logs the complaint with us and send all the documents, once all documents are received you will receive a service report number from Bravo.
Please ensure that the complaint is logged with us.
Alternatively contact us on ***
Thank you .
regards
Customer care
Bravo Brands sleep Division
Thank you for your comment.
Procedure is that the store logs the complaint with us and send all the documents, once all documents are received you will receive a service report number from Bravo.
Please ensure that the complaint is logged with us.
Alternatively contact us on ***
Thank you .
regards
Customer care
Bravo Brands sleep Division
Best regards,
MK
Mothusi K's updateReviewer Update
12 Aug 2022, 10:30The complaint has been logged already and the a reference number it was sent on the 16th of June 2022, so what is it that needs to be done? The shop has been in contact with you guys but nothing is happening its August already
MK
Mothusi K's update12 Aug 2022, 10:30
Reviewer Update
The complaint has been logged already and the a reference number it was sent on the 16th of June 2022, so what is it that needs to be done? The shop has been in contact with you guys but nothing is happening its August already
MK
Mothusi K's updateReviewer Update
12 Aug 2022, 10:30The reference starts with S291
MK
Mothusi K's update12 Aug 2022, 10:30
Reviewer Update
The reference starts with S291
Edblo's replyOfficial
12 Aug 2022, 10:36hi
Yes please give me the complete number and your contact details.
Thank you.
regards
Bravo Brands
Yes please give me the complete number and your contact details.
Thank you.
regards
Bravo Brands
Best regards,
Edblo's reply12 Aug 2022, 10:36
Official
hi
Yes please give me the complete number and your contact details.
Thank you.
regards
Bravo Brands
Yes please give me the complete number and your contact details.
Thank you.
regards
Bravo Brands
Best regards,
MK
Mothusi K's updateReviewer Update
12 Aug 2022, 10:39S***989932
MK
Mothusi K's update12 Aug 2022, 10:39
Reviewer Update
S***989932
Edblo's replyOfficial
12 Aug 2022, 12:41Hi
Your complaint was authorized for exchange on the 26 June for exchange already.
Notification of authorization was sent to cell no.***.
We will contact the store on your behalf.
Thank you.
kind regards
Customer care
Bravo Brands
Your complaint was authorized for exchange on the 26 June for exchange already.
Notification of authorization was sent to cell no.***.
We will contact the store on your behalf.
Thank you.
kind regards
Customer care
Bravo Brands
Best regards,
Edblo's reply12 Aug 2022, 12:41
Official
Hi
Your complaint was authorized for exchange on the 26 June for exchange already.
Notification of authorization was sent to cell no.***.
We will contact the store on your behalf.
Thank you.
kind regards
Customer care
Bravo Brands
Your complaint was authorized for exchange on the 26 June for exchange already.
Notification of authorization was sent to cell no.***.
We will contact the store on your behalf.
Thank you.
kind regards
Customer care
Bravo Brands
Best regards,
MK
Mothusi K's updateReviewer Update
02 Sept 2022, 07:16I still have not had my issue resorted so I think, a refund would be suitable. Edblo produces poor quality bed and put a hefty price on them.
MK
Mothusi K's update02 Sept 2022, 07:16
Reviewer Update
I still have not had my issue resorted so I think, a refund would be suitable. Edblo produces poor quality bed and put a hefty price on them.
Edblo's replyOfficial
02 Sept 2022, 09:07Good morning
Thank you for contacting us, one of our agents will call you shortly to assist with your complaint. We are sorry for any inconvenience that might have been caused.
kind regards
Customer Care
Bravo Brands Sleep Division
Thank you for contacting us, one of our agents will call you shortly to assist with your complaint. We are sorry for any inconvenience that might have been caused.
kind regards
Customer Care
Bravo Brands Sleep Division
Best regards,
Edblo's reply02 Sept 2022, 09:07
Official
Good morning
Thank you for contacting us, one of our agents will call you shortly to assist with your complaint. We are sorry for any inconvenience that might have been caused.
kind regards
Customer Care
Bravo Brands Sleep Division
Thank you for contacting us, one of our agents will call you shortly to assist with your complaint. We are sorry for any inconvenience that might have been caused.
kind regards
Customer Care
Bravo Brands Sleep Division
Best regards,