Poor Bed quality and Service

I have lodged more than 3 complains about a bed set that I bought and it is frustrating I must say, 1st time I lodged a complaint at sleep masters where I bought the bed, I got a call from edblo requesting receipt and photos of which I supp**** nothing happened there after, went back to the store to ask what happened they said they came to inspect the bed of which no body came, then lodged a second complain this time no phone call nothing went back to the store was told my complaint was cancelled reason being I don't know, Lodged a 3rd complaint still nothing my question is what is the guarantee for if you are failing to serve your customers I've been buying beds from your company but this time you have really let me down, Used my hard earned money to purchase from your company but you can't do right by your consumers buy the time I lodged it had been nearly over a year since I purchased the bed set I'm sleeping on springs I wake up my whole body is in pain please do Better! I'm very Disappointed in your service!